Knowledge Solution

Speech analytics software, often known as word detection tools or audio mining software, was previously used to track words and phrases for security purposes. The technique would allow users to process audio and video files with a vast vocabulary recognizer and convert speech to text while identifying pre-defined words or phrases with a moderate accuracy rate. With the application of phonetics-based technology, the accuracy of the speech analytics solution has lately increased significantly. The phonetic-based search allows users to find words, phrases, names, and sentences that were not previously recorded in the dictionary database. Depending on the primary goal, speech analytics employs a three-step process: processing, transcription, and analysis of customer conversations. Data processing includes combining discussions from recorded audio and voice-over-internet protocol (VoIP) streams. It also collects information about the agents that handled the conversation, the customer...