A Complete Guide to End User Experience Management in the Digital Age
In today’s hyperconnected digital environment, user satisfaction is a critical determinant of business success. As organizations continue to rely on complex IT ecosystems, ensuring seamless and responsive digital experiences for end users—be it customers, employees, or partners—has become a top priority. This rising demand has given birth to a robust market for End User Experience Management (EUEM) solutions. The global EUEM market has seen significant growth in recent years, driven by the increasing need to proactively monitor and optimize the performance of digital applications, infrastructure, and services. What Is End User Experience Management (EUEM)? End User Experience Management (EUEM) refers to the category of software solutions that are specifically designed to monitor, analyze, and improve the digital interactions experienced by end users across multiple platforms and devices. Unlike traditional IT monitoring tools that focus mainly on backend infrastructure, EUEM solut...