A Complete Guide to Communications Platform as a Service
In today’s digital-first world, the way businesses connect with their customers has transformed significantly. Traditional communication systems are being replaced with more agile, scalable, and integrated solutions. Among the leading innovations driving this shift is Communications Platform as a Service (CPaaS) — a cloud-based model that allows businesses to embed real-time communication features such as voice, me ssaging, video, and identity verification directly into their applications and workflows. What is CPaaS? At its core, CPaaS is a cloud communication model that provides a suite of APIs (Application Programming Interfaces) and SDKs (Software Development Kits) for developers. These tools enable organizations to integrate communication features into existing applications without needing to build backend infrastructure from scratch. Whether it’s a messaging alert for a banking transaction, video consultation in healthcare, or voice call support in an e-commerce app — CPaaS ...