Why Process Mining is the Backbone of Modern Digital Transformation

In the rapidly evolving landscape of digital transformation, organizations are under increasing pressure to enhance operational efficiency, deliver superior customer experiences, and drive growth through innovation. Central to achieving these goals is the effective automation of business processes. As companies embark on their digital transformation journeys, the ability to understand, analyze, and optimize existing processes becomes crucial. This is where Process Mining emerges as a transformative solution, playing a pivotal role in reshaping organizational operations for the digital age. What is Process Mining? Process mining is a data-driven approach that allows organizations to visualize and analyze their actual business processes based on digital footprints left in IT systems. By using event logs from systems like ERP, CRM, and other enterprise platforms, process mining uncovers how processes truly function in practice—not just how they are intended to operate. This t...