Striking the Right Balance: The Future of Communication Surveillance and Privacy Protection

The future of Communication Surveillance in supporting trade surveillance is set to undergo a significant transformation, driven largely by advancements in technology. As markets become more complex and regulations more stringent, the need for robust systems that can detect, monitor, and analyze communications for signs of market abuse and fraudulent activities is paramount. This is where cutting-edge technologies such as artificial intelligence (AI) and machine learning (ML) are stepping in, offering new levels of sophistication to enhance detection capabilities. Traditionally, communication surveillance systems focused on monitoring emails, phone calls, and instant messaging for keywords or phrases that might indicate wrongdoing. However, this approach often missed the nuances of human interaction, including subtle context and non-obvious cues that could point to malicious intent. The rapid evolution of AI and ML is changing this by making these systems more context aware. These t...