The Evolution of Speech Analytics: From Word Detection to Advanced Phonetics
In the ever-evolving landscape of technology, speech analytics stands out as a prime example of innovation meeting necessity. Initially known as word detection tools or audio mining software, its origins lay in the realm of security, aiming to track specific words and phrases for safety purposes. However, the journey of Speech Analytics has been transformative, with its capabilities expanding far beyond its initial scope. In its nascent stages, speech analytics relied on basic technology to process audio and video files, employing a large vocabulary recognizer to convert speech into text form. This rudimentary approach identified predefined words or phrases with moderate accuracy. Yet, as technology progressed, so did the accuracy and capabilities of speech analytics. The pivotal advancement came with the integration of phonetics-based technology, propelling the accuracy of speech analytics solutions to exponential heights. By leveraging phonetic-based search, users gained the fl...