Knowledge Solution

  In today’s digital-first era, businesses are under increasing pressure to streamline operations, enhance customer and employee experiences, and foster a culture of agility and collaboration. At the heart of this transformation lies Enterprise Service Management (ESM)—a modern evolution of traditional IT Service Management (ITSM). While ITSM once focused solely on managing IT-related tasks such as ticketing, service desks, and back-office operations, ESM has emerged as a broader, more inclusive solution that supports a wide range of business functions beyond IT. The Roots: ITSM as the Foundation Originally, ITSM solutions were developed to help IT departments manage incidents, problems, changes, and service requests efficiently. These tools allowed IT teams to standardize workflows, reduce downtime, and deliver better service to internal users. However, as organizations embraced digital transformation, it became evident that the core principles of ITSM—automation, standardiza...

  Essentially, ESG stands for Environmental, Social, and Governance , and works as an effective tool-set or framework for drilled down evaluation of the potential impacts and associated risks of an organisation’s end-to-end operations. These could be further elaborated as follows Environmental : Focuses on factors around an organisation’s carbon footprint, overall waste management, and optimum resource usage – thus assessing as to how the risks in relation to climate change, and the associated creation and spread of pollution are effectively managed. Social : This factor primarily deals with and examines - the labour practices followed, adherence to primary human rights, presence of diversity, and thorough community engagement. Governance : It has more to deal with factoring in the accountability, fairness, and transparency within the end-to-end company processes. It also looks into the organisation’s approach towards the expertise within the board, grade of executive pay, an...

In today's fast-paced and ever-changing business environment, organizations face a multitude of challenges and risks that threaten their long-term success and sustainability. From regulatory compliance to operational disruptions, the landscape is fraught with complexities that demand a strategic approach to governance, risk management, and compliance (GRC) . At its core, GRC is a holistic framework that organizations use to ensure effective alignment with applicable laws, regulations, and industry standards while managing various risks across their operations. It serves as a roadmap, guiding organizations in navigating the intricate web of legal, operational, financial, and compliance requirements that they encounter . The need for a robust GRC framework has never been more pressing, given the proliferation of risks in today's business environment. Regulatory landscapes are constantly evolving, cyber threats are on the rise, and global events can have far-reaching implica...