Knowledge Solution

  In today’s fast-evolving customer service landscape, businesses are leveraging advanced technologies to gain deeper insights into customer interactions and enhance service quality. Among these technologies, Speech Analytics has emerged as a powerful tool, broadly categorized into real-time speech analytics and post-call speech analytics, each serving unique purposes based on the timing of audio data analysis. Real-Time Speech Analytics: Empowering Agents in the Moment Real-time speech analytics involves analyzing voice conversations as they happen. This instant analysis delivers actionable data, trends, and critical metrics directly to agents during ongoing calls. Such real-time insights enable agents to adjust their responses, tone, and approach instantly, resulting in a more personalized and effective customer interaction. One of the key advantages of real-time analytics is its ability to detect customer sentiment, tone, and recurring patterns on the fly. By understandin...

QKS Group , formerly known as Quadrant Knowledge Solutions, stands as a global leader in the advisory and research space, specializing in over 220 technology markets. With a focus on empowering both technology innovators and adopters, QKS Group facilitates impactful digital transformation journeys through insightful strategies and informed decision-making. By employing its proprietary LEAP Framework, QKS Group helps businesses navigate the ever-evolving technology landscape and achieve their growth objectives. In today’s fast-paced and complex world of digital transformation, businesses and technology innovators are continuously seeking ways to stay competitive, agile, and forward-thinking. QKS Group provides the knowledge, tools, and advisory services that are crucial for understanding emerging trends, identifying market opportunities, and implementing the right solutions. Their comprehensive approach supports organizations from research through to execution, helping them thrive in ...

Process mining , which includes a dynamic set of tools to capture data across an organization's IT systems and different data sources, assists enterprises in analyzing, identifying, automating, and monitoring event logs and real-time systems data to enhance end-to-end operational business processes. This aids businesses in finding holes in their operational procedures and resolving problems that might affect how well these procedures operate. The organization's "as is" business processes are dynamically seen through the conversion of the acquired data into event logs. These event logs are automatically used by the process mining software to build a comprehensive process graph that provides fact-based insights into the business processes. With the use of these insights, firms may carry out process audits, find irregularities in the process, pinpoint the underlying reasons, streamline processes, and track the outcomes against several KPIs. Process mining also finds pr...

Innovation Management (IM) refers to the methodical and deliberate process of incorporating novel components, including ideas, events, services, and products, into an established organizational framework. Ideas are generated and conceptualized, assessed, prioritized, and then implemented and integrated into functional modules as part of this approach. In order to improve overall organizational operations, software is used to facilitate this process, promote an innovative culture, encourage positive disruptions, and build repeatable procedures. Innovation management's main goal is to handle innovative ideas that have the potential to increase output, provide new sources of income, strengthen employee loyalty, and cut expenses. In the end, sustainable growth and business objectives are ultimately driven by the process of consistently creating and introducing novel concepts and solutions, strategically enhancing the organization and its operations, maintaining an advantage in the m...