Knowledge Solution

  In today's fast-paced, technology-driven world, customer service has evolved to keep up with the changing times. The digital-first customer service solution is a paradigm shift that prioritizes online and digital channels over traditional methods. This transformative approach not only benefits businesses but also enhances the overall customer experience. Instant Accessibility: Digital-first customer service ensures that businesses are available 24/7. Customers can access support through websites, chatbots, social media, and mobile apps, eliminating the frustration of waiting on hold during business hours. Multi-Channel Support: Businesses can interact with customers through a variety of channels, including email, live chat, video conferencing, and social media. This approach provides flexibility for customers and meets them where they are most comfortable. Efficiency and Cost Reduction: Automation plays a crucial role in a digital-first approach. Chatbots and AI-driven solu...

  According to Arvind Krishna, Chairman & CEO of IBM, we are currently witnessing an accelerated digital transformation in every industry, as companies strive to build robust digital foundations that will revolutionize their business operations. This transformation, which was initially expected to take 5 to 10 years before 2020, is now projected to occur within the next two to three years. One of the most significant and exhilarating changes that clients are experiencing is the adoption of new business models driven by digital technologies. Whether it's utilizing AI-powered assistants to handle the surge of inquiries in call centers, the rapid growth of telemedicine, or leveraging the hybrid cloud to create personalized and secure experiences, digital technologies are reshaping various sectors, including digital banking. The two major upcoming shifts in the technology landscape are Hybrid cloud and AI. Businesses today are keenly focused on achieving speed to market, flexibil...